Bingo Supplies Articles > Bingo Articles For Bingo Managers: > Make Sure Your Bingo Players are Getting the Right Message When They CallMake Sure Your Bingo Players are Getting the Right Message When They Call
When bingo players call your bingo hall what do they hear? Does the phone ring over and over with no one answering? Or, does your answering machine pick up with a quick "leave a message at the beep and we'll get back to you"? If your bingo hall handles phone calls similar to this, you may be losing players and not taking advantage of an opportunity to gain new ones.
When bingo halls call your bingo, they're looking for information like how much your jackpots are, or what's this week's special on bingo supplies . They aren't looking for a ringing phone or to leave a message. Take the time to leave an informative message and be sure to keep it up to date.
Your bingo's answering machine message should:
1. Thank the caller's for calling and immediately talk about the highlights of your bingo. For example, start your message by saying, "Thank you for calling Bob's Bingo Hall where all of our nightly games include a $1,000 jackpot!"
2. Be sure to list the hours and days when your bingo hall is open and make sure that this information is always up-to-date. Nothing upsets a bingo player more than showing up for bingo only to find that their bingo hall is no longer open that night.
3. Welcome new players and if you have food and other attractions, be sure to talk about it. If you have a bingo paper special, let them know about it.
4. Thank them for calling and tell them to leave a message if they have questions or need further information about your bingo. Tell them someone will call them back and then make sure someone does.
5. Mention any accomodations you have for non-smokers, or if your bingo is a non-smoking event.
6. End your message with a call to action. Say something like "Come on out to Bob's Bingo Hall where the action is!" or "Be sure to drop by this week. Someone's got to take home that $1,000 jackpot, why not you?"
Finally, make sure that whoever leaves the voice message for your bingo hall has a pleasant voice. Make your message pleasant to hear and filled with with enthusiasm. |
  
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